We want to have as many scores set as possible on all our accounts. There are some instances where a field is blank or is not eligible yet, but we want a score. For example: Customer has never submitted an NPS or is too new to have cases. I tried setting the NPS score based on null value....no luck
Is there a way to do this? Otherwise, my backup is to add it to my rule that essentially defaults all the scores
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Will keep you posted on the ETA for the enhancements on no data exists usecase.
This tutorial on our Gainsight GO website walks you through how to configure:
Let me know if you have any questions after reviewing.