In our monthly meetup group about the CS Ops of Digital-Led Customer Success, we spoke in December 2022 about launching a digital-led tier. Here’s what we learned!
📝 Find the overview slides and Note-taking slides from the breakout rooms here.
A few other resources related to this topic you might find useful:
Creating Office Hours for your Organization
How to Transition Customers to a Low Touch Engagement
Learn about these meetups in the future by signing up for the monthly CS Ops Newsletter.
Thank you for sharing!