What do you do? One CTA triggered per detractor NPS response, or one CTA triggered per account with at least one detractor response?
I originally thought to only do one CTA per account, but I heard from others that following up with the specific detractor, and therefore doing 1 CTA per response, is another method.
For context, we’ll be launching NPS to our admins only via JO email (not in product).
Best answer by matthew_lindView original