I am wondering if any CS Ops teams have implemented a change request document for changes to be made in Gainsight...as an example, removing fields from the attribute section of the C360. My thought is that this will be helpful in getting approval from the CS Ops team to make the change, providing the reason behind the change, and then most importantly, having a 'paper trail' of what has been done and why. I would prefer not to recreate the wheel if someone has already done this. And, I'm interested in hearing how other teams handle changes in Gainsight.
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I wonder if this use case might be possible to execute through Gainsight using a series of CTAs. It seems like it might be, but I can't say that I've seen it done (yet).