How do you export all hard bounced contacts from CoPilot across multiple outreaches?

  • 21 June 2016
  • 2 replies

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  • Shoshin
  • 314 replies
I am looking to have some of my team update our contact lists in SF using the bounced reply info from CoPilot outreaches. I am hoping to export a spreadsheet of all hard bounces across all outreaches. Currently, I can only see how to export on a per-outreach basis and the does not always include the contact name and account.



Best answer by smorrisgainsightcom 22 June 2016, 18:02

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Hi Ben:

I would create a report on the Email Logs subject area in Reports 2.0.  In the Show Me area, you can add in Contact Id, Contact Name, Email and Hard Bounced On.  You'd then filter for Hard Bounced greater or equal to 1.  This should give you the results you're looking for.  I've attached a photo of what the report would look like from a demo org where there wasn't any matching data.  Let me know if you have any questions.


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@Scott Morris: That is exactly what I needed! Thank you. I have not used Reports 2.0 much yet, but that is really slick. Going to have to check that out further.

Thanks again!