Of course we all want to keep our customers renewing forever but we know this doesn’t always happen. How do we end a journey for a customer who we know is not renewing? We want to keep their info and data in Gainsight but do not want to get the automatic generated CTAs.
I’ve been searching around but haven’t found a clear answer to this, maybe I’m not asking the question the right way. If you have any info, it would be appreciated! Thank you!
Best answer by kellyView original