Fiscal models for CSM hiring plans?
I am curious if anyone can share models that they have used for understanding the loads of their CSMs and hiring models as it relates to sales pipeline. I am working on some of this internally and would love to learn from what others have already done.
Userlevel 7
Hi Corey, Our VP of CS posted a blog late last year on "How We Built our CSM Financial Model" that may be helpful. Details here: http://www.gainsight.com/customer-success-best-practices/how-we-built-our-csm-financial-model/ Would be interested to see if others in the Community have ideas to share on this very important topic!
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