As we gear up to the Digital route nowadays and foresee that as the future to be, how do we do Digital EBR ( Business Reviews )❓
Here's what I think about it & I would like to call it "Value Realisation - Business Review" ✌
1. Identify - procure objectives from multiple clients via survey or an engagement, and select 3-4 clients who are atleast 80% match on the objectives.
2. Automate or orchestrate communication which will help us to set expectations for those selected clients on what we wanted to achieve.
3. One: Many - Have a generalized presentation on the best practices of the matched objectives and drive via roundtable or webinar or a Review.
4. Once the session is done, send a personalized presentation including the matched objectives best practices + unmatched objectives specific to the client + Adoption Trends, etc...
5. What is Next? - Take Action - Playbook, CTA's, Derive outcomes.
Thank you for taking the time in going through the above.
Feel free to share your thoughts & comments.