Hi All,
I’m interested to understand if anyone has switched from a CS team owning Renewals & Expansion to a singular Value\ROI focus and the decision factors that led to this change? I’d also love to know more about what opportunities you faced along the way, specifically in managing the perception of a non commercial team becoming just a cost centre (in the negative term).
For transparency I’m just trying to understand the reasons for and against as a thought exercise with my peer group.
Thanks in Advance!
Sean