Who has a great template or tool for mapping out a customer journey?
We’re documenting our current journey and making design plans for the future state. While I could cook something up quickly in the Google docs infrastructure, I’d much rather leverage the expertise and experience of the community for something proven.
We’ve found UXpressia to be easy to start/use. Great for collaboration and virtual workshops. I think our biggest learning is that you can quickly over engineer your journey map. We needed to balance the “ideal” journey with what was realistic given CSM/Ops capacity.
Here’s their journey template:
And the tool/signup: https://uxpressia.com/customer-journey-map-online-tool
@tyler_mcnally! Much appreciated. I’m intrigued that as much as we discuss customer journey, I haven’t yet identified a solid tool for building--and hypothesizing--on that ideal customer journey map.
Say that louder for the people in the back!