Customer Journey Mapping Template?

  • 21 July 2022
  • 3 replies
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Userlevel 7
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Who has a great template or tool for mapping out a customer journey?

We’re documenting our current journey and making design plans for the future state. While I could cook something up quickly in the Google docs infrastructure, I’d much rather leverage the expertise and experience of the community for something proven.


3 replies

Userlevel 7
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@lane_h, @tyler_mcnally, @Kinnu putting this on your radar.  

Userlevel 3
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Hi Matthew,

 

We’ve found UXpressia to be easy to start/use. Great for collaboration and virtual workshops. I think our biggest learning is that you can quickly over engineer your journey map.  We needed to balance the “ideal” journey with what was realistic given CSM/Ops capacity.

 

Here’s their journey template:

https://uxpressia.com/uploads/templates/customer-success-journey-map

 

And the tool/signup: https://uxpressia.com/customer-journey-map-online-tool

Userlevel 7
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Thanks @tyler_mcnally! Much appreciated. I’m intrigued that as much as we discuss customer journey, I haven’t yet identified a solid tool for building--and hypothesizing--on that ideal customer journey map. 

I think our biggest learning is that you can quickly over engineer your journey map.  

Say that louder for the people in the back!

 

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