Best answer by lane_hView original
Customer Advocacy solution
Does Gainsight have any solutions or functionality for tracking Customer Advocacy, e.g. tracking referenceable contacts, participation by customers in ref calls, speaking engagements, webinars, other advocacy opportunities? I know we can create "tags" on the C360, but the reporting functionality is not optimal for what we need.
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It is probably also worth noting that we are using Influitive to drive further advocacy participation.
This allows our team to quickly glance at a report in Gainsight to see who they can mention on a call or reach out to to connect with a potential customer.
Are these all manual processes then? Is there anything you have been able to automate?