Community and CX leaders talk leveraging Community for Customer Success

Been a late find for me but Gainsight’s director of CX and Scale @lane_h and Head of Community of inSided by Gainsight, @Alistair FIeld get together with our VP of Customer Success, @easton_taylor to riff on the obvious synergies of a CSM org and an active Community.

 Watch it On-demand here

 And also, there’s this Big Book on Customer Success for us to download.