One of the topics we discussed was Health Scores. Here are a few of the questions that we discussed:
- What health scores have worked best for different organizations? Do you see trends based on the industry?
- How do you divide your customer base to ensure that the parameters around your health scores are relevant to them?
- How are customers creating health scores across multiple product offerings?
- How do you report on health scores?
- How to approach a customer with a low health score (full transparency or some sugar coating)?
- How do you measure impact of activities?