During Pulse 2017
the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring group discussions
for Gainsight customers
focused on key topics and challenges
. We had such engagement from our customers we wanted to keep the conversation going on Community.
One of the topics we discussed was Customer Success for On-Prem Companies
. Here are a few of the questions that we discussed:
- How are other companies paying for on prem customer success?
- What are the best practices in working with on prem or hybrid customers?
- What’s the best way to capturing customer's perception of value and customer expectation of a solution?
Please share your best practices on this thread to keep the conversation going (include the specific question in your post). Please also follow this thread if you're interested in additional Circles of Success activities related to Customer Success for On-Prem Companies