Any cool names for pooled CSMs

  • 27 January 2022
  • 2 replies

Userlevel 6
Badge +4

Here is an interesting question. What do people called their pooled CSM team? A customer wants to jazz things up a bit and looking for interesting names that fit the bill that we have seen other customers use

2 replies

Userlevel 7
Badge +10

We have Project CSMs that tag in and out of accounts based on need

If you mean accounts that don’t have a defined CSM but instead shared across a broader CSM team, then Scaled CSM would work.