Question

Alternate names for CSM team

  • 18 October 2016
  • 3 replies
  • 251 views

What alternate names have you heard or considered for your Customer Success team? For example: 

  • Client Outcomes
  • Onboarding Services
  • Adoption Services

3 replies

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I worked with a company that called it a Customer Value team, and we were Customer Value Managers
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our top accounts have Strategic Account Analysts/Consultants and our smaller customers have Client Success Consultants.
Our large accounts "Partnerships" have Customer Relationship Managers.  Our mid and smaller tier customers have Customer Success and LIfecycle Managers

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