Below is the use case:
Customer wants to send heads-up email to the CSM to let them know that their Accounts would be receiving a survey mail the very next day.
So in Heads-up email, the to “address” is selected as “Sender Email address” and few values in that field are in Opt-out because of which the entire record is getting failed and no survey email is also sent to the Accounts.
Customer wants to send survey email to the Accounts irrespective of the opt-out preferences of the sender email in Heads-up email(even though the CSM is opted out).
Can this be possible.
Thanks & Regards,
Best answer by matthew_lind
- A Program for the “Heads Up” to the CSM
- A Program for the Survey recipients themselves
Combining the internal “Heads Up” to internal users and the external Survey itself to end users is tricky. Splitting out the Programs will also give you higher quality Analytics on each Program instead of a mash-up of internal and external emails.