Customer Success Best Practices

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CS V6.26 (June/July) Release - Gainsight Implemented Posts!

Who should own upsells and renewals?

How Customer Success is Adapting to Virtual Business World

425 Posts

{Posting on behalf of Customer}- Ability to have onle one person in People Maps

Zendesk or Gmail for managing emails

Servicing customers with groups of CSMs?

Moving from SFDC to NXT

Article Tokenizing URLs in Email template

Article Productivity Hacks with Chrome Extensions for Gainsight Administrators

Article Cross Org migration through Token generation:

NXT edition customer migrating from Classic to Lightning

Best practices for handling admin requests

Embed Gainsight Survey into our Software.

SFDC Einstein

Productivity Hacks with Chrome Extensions for Gainsight Administrators - Part Deux

C360 Snapshot mimic the views on C360

Pre-Renewal Survey

Cleaning Up Email Bounce list and Email Validator

Success Plan Example

Approval Process for Deleting CTAs per CSM request

Productivity Hacks with Chrome Extensions for Admins

Seasonality in Health, Risk CTAs, and More

Article Sales and CS Handoffs: the Playbook

Article What it means to be a human-first CSM

Article What CSMs can Learn from VCs

Gainsight certification fee concession.

Pooled CSM Model

Beta Program Opportunity: help build the ultimate solution exchange for Gainsight users!

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Customer leaderboard

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