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Best practices for standard fields in JIRA connector

  • 22 June 2021
  • 2 replies
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Can we have best practices document for "standard field mappings in the JIRA connector job." This would help to load the data properly into standard fields.

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Best answer by sakumar 23 June 2021, 11:10

Hi @tejkumar 

Please find the Jira connector article in which you can learn about field mappings and let me know if you need more information.

https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Sightline_Integrations/Support_Systems/JIRA_Connector#Direct_Mappings

You can also contact Gainsight support in case you need any technical help on this. Generally, as Jira has many Objects and use cases, it would be difficult for us to show the mapping for each use case in documentation as there might be several cases.

FYI @pgeorge@neelam_mukherjee@sai_ram 

 

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Userlevel 7
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@tejkumar I have redirected this to the respective team. Thank you for bringing this up here.

Userlevel 4

Hi @tejkumar 

Please find the Jira connector article in which you can learn about field mappings and let me know if you need more information.

https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Sightline_Integrations/Support_Systems/JIRA_Connector#Direct_Mappings

You can also contact Gainsight support in case you need any technical help on this. Generally, as Jira has many Objects and use cases, it would be difficult for us to show the mapping for each use case in documentation as there might be several cases.

FYI @pgeorge@neelam_mukherjee@sai_ram 

 

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