CS Product Ideas

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77 Posts

Article Timeline - Pros and Cons - (Thoughts and Feedback appreciated)

Deleting Timeline Activities

View cockpit by tasks

Ability to add rich formatting in Gainsight text (CTAs, tasks, descriptions, etc.)

Dependent Picklist Support

Ability To Choose Default Sort Option

Formulas in REports 2.0

Ability to create success plan objectives and tasks via rules engine

Field dependencies not working on Gainsight

Increase ability to format Success Snapshots

Honoring dependencies on the picklists values from Salesforce

Relationship Timeline & Customer Timeline

What to do with old CTA Types

Ability to Edit Journey Orchestrator Programs

ability to clone success plan

Create timeline activity from CTA

Changing a filter on a Report should also update the Dashboard

Restrict the ability to Edit details in AE for Viewer Users( Custom Permission Group)

Tabular Reports in Journey Orchestrator

Success Plan Objectives - Automatically set as Internal or External

Gainsight Admin ability to opt-out customers/contacts from non-operational Success Communications & Surveys

Timeline feedback

ScoreCard 2.0 Exceptions

Allow in use CTA Reasons to be deactivated

Timeline draft limit increase needed

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CS Product Ideas

Article Timeline - Pros and Cons - (Thoughts and Feedback appreciated)

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Customer leaderboard

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