CS Product Ideas

Idea. The ability to use Multi-Select Drop Downs in Timeline Activity Type Setups.

I'm working on expanding one of our (custom) Timeline Activity Types and realized that I can't use the Multi-Select Drop Down. I can only use Single Select Drop Down. Is there a possibility of expanding out the Timeline to include Multi-Select Drop Down options? Use Case: W...

Time tracking integrations

Does anyone know of or have suggestions for simple project management time tracking solutions that integrate with Gainsight/Salesforce? Ideally we'd have a button associated with each CTA/task that starts and stops a timer then loads the time to a field in that CTA/task. I understand that is a bit o...

Logging emails by bcc in Timeline

For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail). It would be nice if there a way to actually cc or bcc Gainsight to create that email log, like we can to Salesforce. It would also be nice if these were...

New Scorecard Visualization Mass Edit feedback

At a quick glance of the new Scorecard Visualizations I see a couple of issues right off the bat. For a manually configured Letter-based score, the letters are not in alphabetical order: Also it’s weird that in the filter box they are in reverse (almost) alphabetical order (it was that way in the...

Email Assist - emailing multiple accounts

Hello Is there a way for our CSMs to use Email Assist to reach out to contacts across multiple accounts, without the need to create multiple CTAs - one per each account? For example - Linda looks after 25 low touch accounts and needs to follow up with the contacts from these accounts - the templ...

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5699 Posts

Ability To Shorten URL Field Hyperlinks

Allow for multiple values when filtering 'Includes' on a String field

Article Timeline - Pros and Cons - (Thoughts and Feedback appreciated)

Templates for specific Timeline activities

Outlook Integration with Gainsight

Exporting data out of Gainsight

Ability to exclude NULL values in Report Builder filters

Creating timeline activity via rules?

Integration between Timeline Activities and Google Calendar

JIRA Integration possible?

How do you undelete an outreach?

Gong integration with Timeline

Power BI Integration

Emails to timeline via Program in Journey Orchestrator

Variant Email Templates In Email Assist

Deleting Timeline Activities

Add Cockpit integration for Google Calendar (or similar service)

Allow inline editing in tabular reports

Horizon Analytics feedback

Ability to Move Timeline Activities Across Accounts

Idea. The ability to use Multi-Select Drop Downs in Timeline Activity Type Setups.

Time tracking integrations

Logging emails by bcc in Timeline

New Scorecard Visualization Mass Edit feedback

Email Assist - emailing multiple accounts

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CS Product Ideas

Article Timeline - Pros and Cons - (Thoughts and Feedback appreciated)

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