CS Product Ideas

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies

5040 Posts

Templates for specific Timeline activities

Logging emails by bcc in Timeline

Outlook Integration with Gainsight

Creating timeline activity via rules?

Variant Email Templates In Email Assist

Ability to CC/BCC contacts on CoPilot outreach

Copilot emails for CSMs to send

Deleting Timeline Activities

Add Cockpit integration for Google Calendar (or similar service)

True NPS calculation and NPS Widget

Make Gantt Chart created and end dates more flexible

C360: Create an account profile section of the C360 where CSMs can capture notes, relevant information about customer

Manual CTA for multiple accounts

Follow Up: The ability to change the "FROM" email address when using the email assist feature

File attachments in Timeline view

Be able to embed an NPS question into a CoPilot Email Template

Idea. The ability to use Multi-Select Drop Downs in Timeline Activity Type Setups.

Add Tabular Reports to Outreach Templates in Copilot

JIRA Integration possible?

Ability To Choose Default Sort Option

Allow inline editing in tabular reports

Report on Timeline Comments?

Horizon Analytics feedback

The ability to change the "FROM" email address when using the email assist feature

Gainsight Usage Report (Internal rep usage of Gainsight)

Register for Pulse Everywhere!

Check out our upcoming events

Customer leaderboard

Cookie policy

Cookie settings

CS Product Ideas

Register for Pulse Everywhere!

Check out our upcoming events

Customer leaderboard

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded

Cookie policy

Cookie settings