CS Product Ideas

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4815 Posts

Templates for specific Timeline activities

Logging emails by bcc in Timeline

Outlook Integration with Gainsight

Creating timeline activity via rules?

Variant Email Templates In Email Assist

Ability to CC/BCC contacts on CoPilot outreach

Copilot emails for CSMs to send

Add Cockpit integration for Google Calendar (or similar service)

True NPS calculation and NPS Widget

Make Gantt Chart created and end dates more flexible

C360: Create an account profile section of the C360 where CSMs can capture notes, relevant information about customer

Follow Up: The ability to change the "FROM" email address when using the email assist feature

Deleting Timeline Activities

Manual CTA for multiple accounts

File attachments in Timeline view

Be able to embed an NPS question into a CoPilot Email Template

Add Tabular Reports to Outreach Templates in Copilot

JIRA Integration possible?

Ability To Choose Default Sort Option

Allow inline editing in tabular reports

Report on Timeline Comments?

The ability to change the "FROM" email address when using the email assist feature

Article Timeline - Pros and Cons - (Thoughts and Feedback appreciated)

Global Filters for Cockpit

Gainsight Usage Report (Internal rep usage of Gainsight)

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CS Product Ideas

Article Timeline - Pros and Cons - (Thoughts and Feedback appreciated)

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