CS Product Ideas
Submit product suggestions
- 30 Posts
- 25,147 Replies
Love the new Calendar integration on Home page. One thing that is a pain point is that when adding an activity from a meeting here, it auto-selects the customer. This is fine, but the ability to edit once auto-selected would be extremely helpful as it doesn’t always select the right account. Further, all of my colleagues are contacts for an internal account in Gainsight. Internal meetings that are about a customer are defaulting to the internal company and we can’t change it to the right customer account once the system auto-selects the company.
Increase clarity of Report Name in DashboardsIN DEVELOPMENT
Improve the readability and clarity of the Report name in Dashboards, especially for Reports taking up smaller spaces, such as Widgets. Here’s an example of the Report Name being cut off when 3 widgets are added to a Dashboard. Yes….if you mouse over the Report Name, the full Report Name will appear as a pop-up. However, the basic use case for a Dashboard is fast scanning. Having to mouse over elements just to see Titles runs counter to the basic use case of a Dashboard.
We admins need a single document that contains all the known limitations (and instructions for how to increase, if applicable) within Gainsight’s platform. I know @sdrostgainsightcom and I pushed for this a few months ago when I was still at Gainsight, and I think it’s just as relevant as ever. For example, A Data Design can only contain 50 fields (but if you need more, contact support). A Rule can only contain a maximum of 15 total tasks. A Dashboard is capped at 20 (maybe 25? - see, this is why we need this...) reports. And so on. This would be so massively helpful and would almost certainly deflect countless hours of tickets/questions from Gainsight’s support and CS teams, respectively. Please consider prioritizing this.
Hi Team,As per the product behavior, in the program, if there is any null value present in the participant token then the JO program will not the CTA at the CTA creation step and the participant will be dropped from the program.Thank you.
Exposing User APIsIN DEVELOPMENT
Hi Team, Creating this request on customer’s behalf. Use case: When customer is creating users via APIs the users are created as case insensitive records, where as when we build a rule or update the username or emails they are converted to lower case automatically. This API user creation will have downstream impacts since many application areas inside gainsight work with case sensitive data. I request you to fulfil this product gap and expose user APIs for customer use so that there wouldn’t any issues like mentioned above. Regards,Jagadeesh
Ability to disable the aggregation and set expand/collapse default using Row Grouping in HA reportsIN DEVELOPMENT
Two things on Row Grouping settings:1st - When using Row Grouping on a field to have the ability to disable the aggregation/totals on the group row. As an example the data is pointless and confusing as we use Booleans - 3 true and 4 false always shows 7… very misleading 2nd - As an admin I would like the option to default if a Row Grouping report is expanded or collapsed by default. It would be my guess that others would like this feature as well for reports that list items (think Whitespace)Thanks,DB
Currently, in Connectors 2.0 for our User Sync job the upsert key box for User Id is grayed out and we are forced to select another option. Our Salesforce team uses firstname.lastname for user names and emails are firstname.lastname as well….so anytime someone gets married, we get a duplicate user in Gainsight. We’d like the option to use the User ID as the upsert key, so any name changes would flow through seamlessly.
Handling usernames in Sandbox copy.IN DEVELOPMENT
Hi Team, In prod users have usernames like "firstname.lastname@example.org” But in sandbox they have usernames like "email@example.com" or appended with a keyword.So when a Sandbox copy is done all the usernames in prod are loaded into Sandbox causing duplicates and all of these should be made either Inactive or usernames should be updated with “.dev”It will be great if this is handled in the product too which will be very helpful to the users during sandbox Copy. Thanks,Prathap
Improve Rest API authentication and authorizationIN DEVELOPMENT
Hi, Currently there is only one authentication method available on the Rest API which allows all CRUD operations to be performed over mostly every object. The implemented authentication method via is simple and easy to use, however a bit loose security wise. It should at least be possible to set, for instance, just read operation.Ideally, a more robust and secure authentication method should be implemented, such as OAuth2, together with more granular permissions setting capability, allowing Gainsight Admin to grant specific permissions on all or just specific objects. Thank you.
I was making a short video for support to demonstrate a problem when adding a new field in Data Designer, and I wanted to add a field I actually needed. It took me about 90 seconds to click through all of the “show more fields” to find the look up, more “show more fields”, find the other lookup and then get to the field I want. I only went a couple layers deep, and I knew exactly where I was going so it isn’t like there was much durdling around. I realize there is a search, and had I known the exact name of the field that would have been great. I’m not sure what a good proposed solution is, but it would be great if the navigation would more condusive to quicker navigation. Maybe all of the expandable lookups always appear at the top when something is expanded? That would probably be helpful. If visually you could see what layer you are on, if you could search for the lookup you want, but see all of the fields in that lookup instead of just results matching your search, that would also
Make Sticky Filter in Data Operation Screen > RefreshIN DEVELOPMENT
Hi Team, When we click the Refresh button, the applied filters are removed and all records are shown on the Data Operation page. Currently, we are not currently preserving the filters as per the support article. Customer is looking to get the filtered data, upon clicking on the refresh as well. Can we make the filter sticky, after clicking on the refresh? Similar to the report builderBest,Hardik
C360: Give Admin control to remove Companies and Relationships boxes on Person sectionIN DEVELOPMENT
In the Person section Detail View, the Companies and Relationships boxes take up too much real estate, causing end users to have to scroll down to see more detail. Admins should have control over where (or even IF) those boxes appear. (We don’t use relationships so the relationships box is just a nuisance)
Hi Team, Posting this on behalf of our customer. When we turn on people maps in a org and click on contacts in C360, people map is the default view. It would be great if we provide a feasibility to toggle between the views and if we can't we would like to keep contact as the default view when a CSM clicks on Contact.
People Maps Active vs. Inactive contactsIN DEVELOPMENT
Hello Amigos,I was shocked to see this to be an enhancement. Currently in the GS NXT version, the people maps search list includes both active and inactive contacts from the company person table. Which is odd cause we would not want to build an org chart from inactive clients. Not sure if this is an easy fix but this is a high priority for us. @kate_peter @kate_green Best Regards,DarshanaADP#sad little gainsight admin
Dashboards Shortcut to other DashboardsIN DEVELOPMENT
Hi,it would be great if there would be a way to drill down from a Dashboard report to another Dashboard that will have more detailed reports on that topic. I know that you can also select another dashboard via the drop-down, but in case there are many dashboards it will be more efficient and quicker to click on one measurement directly to a related dashboard with various more granular reports.Example: Renewals due this quarter in an overview high level dashboard. Having a link in the widget that will open a Renewal Dashboard with the view on the data in more details and from various aspects (product, time, health score ...) .
Info Toggle Reporting WidgetsIN DEVELOPMENT
Hi we build out complex dashboards for our field and leaders with data designer. With those we often build FAQ’s to help them understand how to read trending, heat maps, etc. It would be great to have an info button on the widget themselves so they don’t have to navigate back and forth between the dashboard and the FAQ
Bi-directional syncing of contactsIN DEVELOPMENT
Hi We would like the ability to add new contacts and update existing contacts in Gainsight, and to push the new/updated information into Salesforce. CS owns contacts post-sale; having accurate contact information and an efficient contact update process is critical for the org. Thank you.
Can't sort person section in C360IN DEVELOPMENT
Are there plans to be able to sort on the Person section in the C360? Right now, you can't, and it's keeping a customer from switching to the Person section being the source of truth because it's not as easy to navigate as the SFDC contacts related list in the C360. Is this something we're looking into fixing?
Global filters on the Person Section of the 360.IN DEVELOPMENT
Currently I am having trouble filtering contacts who may no longer be active Contacts have switched companies or are just not relevant to Gainsight. Some accounts have over 100 Contacts so we need a way to create global filters on the Person section like we can with a report that shows up in the 360. Either based on certain roles or other criteria we could manage.
Ability to Use S3 Datasets in Program Query BuilderIN DEVELOPMENT
It would be very nice if admins could create and use S3 datasets when building Program participant sources with the Query Builder tool. Alternatively, if there was the option of create PowerLists from Bionic Rules, that would also be very helpful!
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.