CS Product Ideas

Ability to Customize Slack Notifications to Individual CSMs via JO/Rules Engine (think custom alerts)

Our CSMs are big users of Slack and are more likely to act on a Slack notification than an email that gets lost in the inbox. While I see that there are out of the box notifications available in NXT, is there a way to create custom notifications to appear when usage drops or a client health score ch...

Show original success plan field names if changed

Right now, if you change a success plan field name, there is no indication it was changed at one point or what the previous field name was called. It would be nice if this was indicated somewhere.

Lookup on Standard and System objects from Custom objects

Hi team, We often create custom objects to bring together data from multiple standard/ system objects for various customer usecases. For example, to merge data from Timeline and SuccessPlan together. In these cases, we are pulling all the required fields from both Timeline and SuccessPlan objec...

Custom Colors On Reports Built Off Dataspaces

Customer is requesting that we have the ability to be able to change label colors for reports built off Dataspaces. For example, Passives are showing up Red and Detractors are showing up Green. This is quite confusing for the reps.

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14 Posts

Import tableau visualizations to Gainsight Dashboard

Match values in Adoption explorer without case sensitivtiy

Ability to Filter CTA Reasons on CTA Type

Email Validator

Any vs All Users

Double click as a usability enhancement to drag and drop

Can we get license type filter show up in Permissions Bundle rules

[Shared C360] Be Able to Control OTP by Customer/External User

Customer want to update company person record based in Person iD only

Data Designer - Promote Number of Records Shown Toggle in UI

Ability to Customize Slack Notifications to Individual CSMs via JO/Rules Engine (think custom alerts)

Show original success plan field names if changed

Lookup on Standard and System objects from Custom objects

Custom Colors On Reports Built Off Dataspaces

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