CS Product Ideas

Allow NXT Rules with sfdc cross object lookup fields or lookup filter fields migration via x-org

NXT developed rules with salesforce sourced lookup object fetch or filter fields are not x-org migrated.We are following a culture where any new project developments are approved for Gainsight to be developed and tested in sandbox tenant first without implementing directly in production instance.At...

Email to Timeline from a group email address

In our CSM structure we have a group of CSMs who are responsible for a pool of accounts. They all have individual liceneses but they send their email from the pooled email not their individual emails. I know it is not currently supported without using another license for Gainsight, but was wonderi...

Ability to have multiple drafts in Migration

Was working with a customer who mentioned the following idea -- It would be great to have the ability to have multiple drafts in migration -- Currently, the migration package does not have the ability to have multiple drafts in it to migrate functionality to production. This is problematic for our t...

Idea. The ability to use Multi-Select Drop Downs in Timeline Activity Type Setups.

I'm working on expanding one of our (custom) Timeline Activity Types and realized that I can't use the Multi-Select Drop Down. I can only use Single Select Drop Down. Is there a possibility of expanding out the Timeline to include Multi-Select Drop Down options? Use Case: W...

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166 Posts

Allow NXT Rules with sfdc cross object lookup fields or lookup filter fields migration via x-org

Email to Timeline from a group email address

Ability to have multiple drafts in Migration

Idea. The ability to use Multi-Select Drop Downs in Timeline Activity Type Setups.

Ability to add a new line in concatenate function

Adjusting columns on the new cockpit view

Hide ability for Data Designers

Success Plan Field Limitations

Need ability to delete users from User Management

Preview for Merged and Pivoted tasks within the Rules Engine

Allow Syncing of Multi-Picklist Fields in Zendesk Integration

Conditional Statements in Filters

Milestone Rules - Note Formatting

Why can't I close tasks from the Timeline?

Horizon Cockpit: Make My CTAs custom view editable

Customer want to update company person record based in Person iD only

Rule chain for Cron Expression schedules

Allow customizable Zendesk widget similar C360

Ability to mark All N/A Values the same color in Report Builder

Can we get license type filter show up in Permissions Bundle rules

Allow admin to select Company Person Connector upsert key

Ability for Users to create recurring CTA

Resize text window in activity timeline

Option to hide sections in C360

Dashboard UI View Changes to make data more readable.

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