CS Product Ideas

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400 Posts

dallis_king
dallis_kingRegistered User
shared in CS Product Ideas

[Feature Request] Multiple 2.0 Scorecards For Each AccountNot Planned

I would really appreciate the ability to have multiple 2.0 scorecards running for each account. My use case: I have my customer health scorecard, which is keeping track of things like CSM sentiment, NPS score, Support tickets, etc. I also want to have a scorecard to breakdown our customer's usage into each of it's features. We have different features that customer will pay differently for, and we want to make sure that customers are using the features they're paying for. The features fall into three categories, Core, Premium and Pro. I want to have an rolled-up score for each of those categories as well as an overall score for all the features. Currently, I need to have both of these scorecards merged together on one scorecard. This causes problems for a few reasons: [list=1] [*]The scorecard is very large and hard to read. Even with each of the three Features tiers grouped together, I can't put those groups into a "features" group on their own because scorecards doesn't support ne

22
spencer_engel
Olympian
1 year ago
andrew_cummins
Champion
andrew_cumminsChampion
shared in CS Product Ideas

Ability to concatenate within a column via bionic rulesNot Planned

Currently concatenate only works with bringing together two separate columns of data with the same unique identifier. What I would like to do is concatenate the the same column from multiple rows with the same unique identifier. For instance if you have a project phase with multiple associated assets I would like to concatenate all the asset names into one column for that project phase in an email.  [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20180222-106947-178vdy0-Concatenate_inline.jpg[/img]

20
andrew_cummins
Champion
3 years ago
michael_sweeney
Veteran Rookie
michael_sweeneyVeteran Rookie
shared in CS Product Ideas

Customer would like to delete data in the MDA using Rules Engine.Not Planned

Wanting to delete older data weekly before inserting new data.

20
HollySimmons
All Star
1 year ago
darkknight
ACE
darkknightACE
shared in CS Product Ideas

Report Builder: Wrap Text at the Column levelNot Planned

Would be very helpful to select columns in tabular reports where you could wrap text,  especially if the Column Headers names are longer than the data that resides in the column. [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/RackMultipart20180308-124111-1b3d6ly-Screen_Shot_2018-03-08_at_7-35-50_AM_inline.png[/img]

19
sai_ram
Grand Slammer
1 year ago
shiv_kumar_katiyar
Gainsight Employee: Team Captain
shiv_kumar_katiyarGainsight Employee: Team Captain
shared in CS Product Ideas

Dropdown list item with single quoteNot Planned

Hi There,   Currently, when you create a dropdown-list item with a single quote, the following message pops-up.      Although one understands the validation but this becomes a problem when you have mapped this field in SFDC connector sync job and in SFDC picklist value contains single quotes etc. So are there any thoughts to allow dropdown value with single quotes because in SFDC picklist, we can have values with single or double quotes.   For now the only work-around is to have a String type in MDA mapped to such picklist.    

15
bradleymcg
Grand Slammer
2 months ago
samuel_cummings
samuel_cummingsRegistered User
shared in CS Product Ideas

Deletion via Rules EngineNot Planned

Being able to delete from Objects in SFDC and MDA via the rules engine. We all understand that this is a risky feature to deploy. But there are some use cases that are compelling enough to warrant this request. Any please post your use cases below in the comments and like this post if you support this feature.

15
N
Shoshin
10 months ago
ellenoangieslistcom
Champion
ellenoangieslistcomChampion
shared in CS Product Ideas

Allow Report 2.0 to Group by FormulasNot Planned

It would be great if when I built reports in Report 2.0 I was able to group by a formula field.  I can do this in standard Salesforce reports, but not Gainsight Reports.  

15
katie_b
Champion
3 years ago
theresa_monturano
theresa_monturanoRegistered User
shared in CS Product Ideas

Email Signature for CSM - based on SFDC ProfileNot Planned

We would like our one to many emails from Copliot to include a CSM signature with data populated from the SFDC Profile of said CSM.

14
jeffrey_coleman
Champion
4 years ago
darkknight
ACE
darkknightACE
shared in CS Product Ideas

Absence of Scorecard Measure dataNot Planned

When manual measures exist on Scorecard, that have never had a value loaded to that measure, there is no record in the Unified Scorecard Fact table.This can be problematic when trying to determine how many accounts do not have a score yet.  For example, our CS Perspective measure which is a manual subjective score.  To report on accounts that do not have an entry in that score, we have to create a Data Designer set to include all the NA records alongside the records with a value.Would be helpful if Unified Scorecard Fact table contained an NA record when there has never been a value entered.

14
anthonysabato
Veteran Rookie
1 year ago
shiv_kumar_katiyar
Gainsight Employee: Team Captain
shiv_kumar_katiyarGainsight Employee: Team Captain
shared in CS Product Ideas

Access Dropdown Values in Rule transformation.Not Planned

I understand that we can enable Bionic pickplist labels which exposes dropdown list values in the rule export or execution results. But what if, I need to do some transformation like concatenation -- framing a Product name using concat( Opportunity Name, Product Type) where Product Type is a Dropdown item. Now the result is coming like this -ABC Opportunity 1I0054W9FAKXZ0H26HOVC484TSFM5160JI8N. As a workaround I am using Case expression. But would like to if there is any future enhancement with regard to this? 

14
HollySimmons
All Star
4 months ago
coaxumc
coaxumcRegistered User
shared in CS Product Ideas

Milestones as default view in UsageNot Planned

In the Usage section of the 360 the screen defaults to Adoption.  It would be great if you could choose which tab is the default.  We would prefer to default to Milestones instead of Adoption.  In addition, Milestones should be allowed to sort by newest to oldest vs. the default of oldest to newest.  This could be a very useful screen for sales, mgmt. or execs to view the account history/status.

13
melissa_terrell_423e40
4 years ago
seth
Gainsight Employee: ACE
sethGainsight Employee: ACE
shared in CS Product Ideas

Data Spaces -- Making 'em easier to buildNot Planned

Please buy a round of drinks for the team who built Data Spaces -- they make [i]so much possible that was out of reach before. In just this first week of using them, I've had reason to build them for NPS Survey Responses, Opportunity Field History, CTAs, and Opportunity Products. There are some things I'm discovering would make them work even better: [list] [*]'Favorite' fields: I find myself adding the same Account and Customer Info fields to every data space, since they hold info about the customer's type, tier, products, contract dates, and health. It would be great for these to always be more readily available. There are many ways to skin that cat, such as: making them always available in the Report/Rule/etc. when there's an Account ID in the Data Space; or making them appear at the top of the Data Space builder's list of fields; or putting them in a collapsed section within the Data Space builder's list of fields with an "Add All" button [*]When I'm building a Data

13
karl_rumelhart
Gainsight Employee: ACE
5 years ago
mindym
Shoshin
mindymShoshin
shared in CS Product Ideas

User options to control what opens in a new tabNot Planned

We just rolled out Gainsight last week and the top question I’m getting is “how do I stop things from opening in a new tab?” I know there’s mixed opinions from the community on whether people want a new tab or not - I would love to see individual users have this level of control since there is no standard opinion.

12
anirbandutta
4 months ago
kristin_f3c469
Champion
kristin_f3c469Champion
shared in CS Product Ideas

Sync CTA to Salesforce Task (without requiring a CS Task)Not Planned

We'd like to have the ability to have a CTA sync with a Salesforce task directly, without having to create a task off the CTA. This is important for giving visibility to non-Gainsight users of activity done by the AM, and keep things simple for the AM when documenting interactions with the Customer. As a side note, I thought this Idea was previously posted but couldn't find it. thanks Kristin

11
grace
3 years ago
pele
Veteran Rookie
peleVeteran Rookie
shared in CS Product Ideas

Is it possible to configure the 'more' menu for R360 pages?Not Planned

Not really sure what this menu is called, but our CSMs love using it: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/ScreenShot20190913at10-44-44AM-ac8b3035-7404-4dea-a91e-8b1db6fa0f2d-1655574192.png[/img] We currently have it on our C360 Layouts, but not on any of our R360 Layouts: [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/ScreenShot20190913at10-45-54AM-d37f4765-52ea-4d0b-b1af-1f6985f44a67-1093096274.png[/img] Anyone know if this is configurable? Would love to add it to our R360 pages so our CSMs can do things like get the cusomter's account page in Salesforce.

11
sai_ram
Grand Slammer
1 year ago
joshua
joshuaRegistered User
shared in CS Product Ideas

Scorecard History Tracking Using TONS of SFDC StorageNot Planned

We are currently tracking the history of changes to our Scorecards. This is very important to us since we have a couple Scorecards that are updated manually and we want to know who the last person was to make the update and when. However, enabling scorecard history uses a MASSIVE amount of SFDC storage. Over 6 months with 7 Scorecards and 2,500 customers, the Scorecard history used 4GB of SFDC data. Salesforce charges a ridiculous $3,000/GB/year for storage! So in 6 months we racked up an additional $12,000 in recurring annual fees with Salesforce. We changed the history tracking down to 48 hours instead of 12 hours, but that still puts us at 2GB/year -- $6,000/year in additional SFDC storage costs. We are also rapidly expanding our customer base, which going to make this number grow even more. [b]The feature request here is to allow history tracking with time periods greater than 48 hours.[/b] This could substantially cut down on data usage. We would be fine with tracking the p

10
smorrisgainsightcom
Shoshin
6 years ago
aschreiner
Shoshin
aschreinerShoshin
shared in CS Product Ideas

Auto Select Next Page On SurveyNot Planned

When filling out a survey with multiple pages, is there a way to navigate to the next page after all the questions are filled out on the current page to make it more seamless for the end user? 

10
phani_kumar
Gainsight Employee: MVP
1 year ago
cnichols
Veteran Rookie
cnicholsVeteran Rookie
shared in CS Product Ideas

Restrict CTA Closure to OwnerNot Planned

Hello! We are looking to lock the CTA’s down to only have the CTA owner or anyone with a managers attribute to be able to close the CTA. Is there an easy way to accomplish this that anyone else has employed? 

10
sai_ram
Grand Slammer
1 year ago
darkknight
ACE
darkknightACE
shared in CS Product Ideas

Restore the color blocks in Scorecard Mass Edit view in Horizon AnalyticsNot Planned

I think some of the changes made to the Scorecard Mass Edit visualization in Horizon Analytics are great, particularly the combining of setting the score and logging a timeline entry in a single action. The changes to the score display (captured below), however, is not eliciting much favor from the users with whom we shared this yet.  It was easier to compare columns side by side at a quick glance because the format was the same and there wasn't any wasted/white space. From an internal leader:  “I understand the idea behind a ‘streamlined / minimalist’ design, but this particular feature used to benefit from "at a glance" visibility into how a customer was doing. This reduced footprint for the health score color means I have to physically trace across the customer and can no longer benefit from ‘at a glance’ sense of the business. White space does not add value.”Hoping others out there share this sentiment and that GS will provided a restored view that shows the blocked colors but reta

10
shantan_reddy
Shoshin
8 months ago
logan_t
Shoshin
logan_tShoshin
shared in CS Product Ideas

Changing Success Plan Type and keeping its dataNot Planned

Some users have been in the habit of changing the Success Plan Type and Name whenever their account changes implementation stages. However, with the new 5.1 update, this has been removed to allow for us to categorising objective category by success plan type.  The unintended consequence of this is loss of functionality for some users!

10
aditya_marla
Shoshin
3 years ago
cgreene
cgreeneRegistered User
shared in CS Product Ideas

AND, OR operators in UI ViewsNot Planned

It seems that the only filter operator available in UI Views is 'AND'. Please add 'OR'

10
steve_davis
Gainsight Employee: MVP
6 years ago
trevor_shand
Shoshin
trevor_shandShoshin
shared in CS Product Ideas

Automatically attach file to CTAsNot Planned

How can I automatically attach a file to a CTA? That is, every time a specific CTA fires, the files needed to help with the process are there. For example, we have a CTA for their quarterly EBR. To support this, the CSMs have created an EBR template to fill out. Right now they need to know there is a template and where to find it. I'd like to have it so every time the EBR CTA fired, the file would simply be attached.

10
bill_davis
4 years ago
seth
Gainsight Employee: ACE
sethGainsight Employee: ACE
shared in CS Product Ideas

Show NPS survey responses in TimelineNot Planned

A CSM just asked me if it was possible to show NPS survey responses in Timeline. It would be great for that context to be visible. For us, it would be important that the Timeline record for the survey response be pulled in live, not copied into the Timeline MDA object(s). We have to load the comments into the NPS response after the survey is complete, since the NPS Comment field in the survey cannot be set to required ([url=https://community.gainsight.com/gainsight/topics/set-nps-comment-to-required]feature request logged here)[/url]. So, if that record were already copied to Timeline, then the Timeline would not pick up the comment once we'd loaded it in.

10
mr255405
Shoshin
1 year ago
iteku
Gainsight Employee: Shoshin
itekuGainsight Employee: Shoshin
shared in CS Product Ideas

Is there a way we can change Home page in NXT, From Dashboard to Cockpit, or etc?Not Planned

Hi team,  The way we have an ability to show which section of Gainsight should be as default home page in SFDC? https://community.gainsight.com/cs-best-practices-19/can-you-choose-a-default-landing-page-for-when-you-log-into-gainsight-692?sort=likes.desc Is there is any possible way we could do this for NXT as well, Like the Home page, showing cockpit, rather than showing Dashboard?

10
rakesh
Gainsight Employee: ACE
4 months ago
ana_g
Olympian
ana_gOlympian
shared in CS Product Ideas

Include Journey Orchestrator Dependencies in Data ManagementNot Planned

We’re doing a little spring cleaning and I noticed that there is no dependency section for objects used in JO programs (unless I am mistaken?) This is a huge blind spot and can lead to email programs not working if data is inadvertently deleted before the program is rebuilt to use a different MDA object. 

9
sarahmiracle
All Star
3 days ago

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