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Zendesk ticket URL is not navigable on connector 2.0

  • 13 October 2021
  • 1 reply

Userlevel 3
  • Gainsight Employee: Shoshin
  • 0 replies

Hi Team,
The customer has raised a concern regarding Zendesk 2.0 the format of the ticket URL which we would be receiving is not navigable. So we have to use a rule to modify this format to be clickable and navigable so that users would be able to land on the correct page.

The customer is looking to implement a mechanism to avoid the use of the rule and to make the ticket URL clickable when we are syncing from Zendesk. Please have a look at this.

@manas_ranjan_sur @Ritesh Sharma 

1 reply

Userlevel 4

Hello @MIlan, thank you for posting on Community. Having this looked into by our Product Manager who will revert to you shortly.