Writing to Multi-select Picklist in Rules Engine (Tag field and others)

  • 30 November 2015
  • 28 replies

Userlevel 5
The Rules engine should be updated or modified to support writing data to Salesforce's Multi-select picklists. Gainsight's own native field, the Tag field on Customer Info, cannot be written to correctly with the Rules Engine, because the engine overwrites existing values instead of appending new values. 

28 replies

Userlevel 6

Hello all, I’m responding on behalf of the Product Manage. This is being moved to the next year for consideration. Will keep you posted on any further update. 

@Cornelia Any updates? Thanks. 

Userlevel 6

@shantan_reddy do we have anything to share in this regard?