Under Consideration

Would be great if we had Dynamic Content functionality for emails

  • 20 November 2019
  • 6 replies
  • 78 views

Userlevel 7
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Has Gainsight considered the use-case for dynamic content over variants? There are some instances where it would be great to be able to have blocks of content that change within an email, where everything else stays the same. Dynamic content blocks could be referenced multiple times across many email templates.

For example - the footer is localized for regional addresses. The same block would be used across all emails, and only need to be built with filters that are defined once. Instead, I have to create many duplicates of a variant, add the filters to each variant, even if all of the other content remains the same, it’s very inefficient. Given the restraint on the number of variants currently supported, I’ll run out quickly when I have both content and footer changes to account for regions and languages. 


6 replies

Userlevel 7

Hi,

Yes, this is on our roadmap but may not be available in next two quarters.

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Hey there GS! 

Any chance this is scheduled for a release date already :)

Can’t wait for this feature to replace my use of “template versions” and eventually having to break out over multiple programs :) 


Thanks!

Userlevel 5
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Any updates on this?

Userlevel 7
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Keep in mind that you can also use calculated fields to tokenize elements of your template email. Check out the details here: https://support.gainsight.com/SFDC_Edition/Journey_Orchestrator_and_Email_Templates/Programs/Programs%3A_Using_Calculated_Fields#Email_Steps

Userlevel 4

Keep in mind that you can also use calculated fields to tokenize elements of your template email. Check out the details here: https://support.gainsight.com/SFDC_Edition/Journey_Orchestrator_and_Email_Templates/Programs/Programs%3A_Using_Calculated_Fields#Email_Steps

 

.Calculated fields or use case statements in your source query.

Userlevel 6

Hello @kelly 

This is in our roadmap, may not be available in next two quarters.

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