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When Report Is Empty Send email with a message

  • 30 March 2016
  • 5 replies
  • 33 views

Userlevel 7
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  • Gainsight Employee: MVP
  • 291 replies
We are building out a few emails internally and externally about different customer usages. When a report is missing, I want to populate a message such as "Your client has not had any X in the past 30 days." instead of an image that says "No Data Available".

Is there a way to do this? 

5 replies

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Changing the message should be possible, will check with the team and get back to you.
Userlevel 7
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Hi Jayaprakash,

Were you able to determine if this is possible?
Hi Lane,
This is not possible at this moment since every report has its own attributes and leveraging a generic message as such would be difficult.
Userlevel 6
Lane, to make sure I understand, is the use case of reports in emails via CoPilot?
Userlevel 7
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Hi Gaurav, Correct. When I pull a report into CoPilot to send and there is no information for the customer.

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