Variant Email Templates In Email Assist
CS Cockpit & Playbooks
I have a request from a customer to be able to use (for example) the language variant when using email assist. In testing this it appears that it always defaults to the first in the list (English) when sending out. They'd like the email sent out to a contact outside the US to receive the email in the local language similar to the way that Co-pilot works. At this time it looks like they'd need to create a template for each language.
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This is definitely on our roadmap but may not be available until June.
Thanks,
Nitisha
Any thoughts on when this will be delivered?
Thanks!
the fact that you can't clone a playbook with email tasks doesn't help the situation... Ideally for me there would be a way in the rule actions where you could set criteria to check an accounts preffered language, and then when it activates a CTA, it would pull the correct language variation.
I guess this would include some complicated background things though as rule and the playbook need to "talk" to eachother to be smart enough to do this. would be a super helpful feature though that would save an absolute nightmare of template and playbook management (since there's also no way to properly organize templates at the moment other than having standardized tagging in the names)
Now that the latest release allows for admins to control which templates are/are not available for CSMs to send from cockpit, we’d like to enable the feature. However almost all of our templates are variants - for both language and product differences in the messaging.
Enabling this feature really won’t be helpful at this point, given this limitation. I’d have to duplicate each template with each single variation; with up to 12 per template that’s really not feasible.
Another product manager has taken up this feature area recently, so I’m reaching out to try and get an update here.
This item is still under discussion by our product team. We’ll share a more specific update as soon as possible.
We definitely need this as we need to create different rules for every CTA in every language that we support in different time zones