Planned

Variant Email Templates In Email Assist

  • 28 December 2017
  • 49 replies
  • 513 views


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49 replies

Userlevel 7

Hello @t.uzel 
This is work in progress, i will update about the release of this feature.

Userlevel 7

Hello All,

We are working on this feature, i shall keep you posted about the expected release timelines.

Userlevel 7
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This would be a great feature - our team is needing as well. We want to give levels of touch in an email task, depending on who it will be sent to. Adding the variant will allow the CSM to choose which template version is most applicable to the person they are reaching.

Userlevel 7
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@chethana  Any idea on when this would go live?

Userlevel 7

Hello @andreammelde 

This is planned for this quarter. Can you provide your comments on the approach i have mentioned above.

Userlevel 7
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Moved to external categories for greater visibility and input from other customers.
Userlevel 7
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@chethana  Use case 1 and 2 would be most often. I think it would be majority one or another template than many, many templates. Use case 3 might be more often for our team in EMEA, but we still tend to be 2 languages there.

 

I like the variant being right next to the template. Does that mean that CSMs can change the template out as well, or will the variant be the only changeable option?

Also looking for some insight into this- or any workaround options for global companies?
Userlevel 7
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Hi Nitisha,
Any thoughts on when this will be delivered?

Thanks!
Userlevel 6
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+1 on this request.  Right now I have multiples of playbooks as workarounds.  Would like to scale e-mail assist for our global customers!  
Userlevel 6
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+1, this would really help us cut down the number of templates and help us stay organized, especially since there isn't a folders/tags functionality yet.

Userlevel 7
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Nitisha - any update on the timing here?

Userlevel 4
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Is implementation still expected EOQ4?

Userlevel 3
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+1

+1

Userlevel 5
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Also eagerly looking for an ETA!

Userlevel 7

@jochle 
Will be available end of Q1 2021.

+1 this would be a huge improvement!

Userlevel 7
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@nitisha_rathi for an update

This is crucial to us working with a global customer base - currently we have expanded surveys to multiple languages, and want our CSMs to be able to use email assists to react to responses in the language the customer took the survey.

Userlevel 7
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@lila_meyer still no update from @nitisha_rathi?

Userlevel 3
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Any update on time frame for having this implemented?

Userlevel 7
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@dan_ahrens this seems to be a popular idea with a few requests for an update, could you weigh in?

Userlevel 7
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Hi @nitisha_rathi - do we have anything like this on our roadmap plans?

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