One of our users pointed out today that when she went back to a closed CTA and opened one of the sub-tasks it didn't re-open the CTA itself. I understand from the support team this is expected behavior. They suggested I post it here as an idea.
Steps to reproduce:
- Find a CTA with status Closed - Resolved
- View sub-tasks, un-check a task
- Refresh page
User's Expected behavior
- CTA Status would change from "Closed - Resolved" to "Active"
- CTA Name (and other attributes) would no longer display as Strikethrough type
- CTA would show up in cockpit when viewing only open CTAs
Actual behavior
- Task status changed from Completed to Not Started
- CTA Status remains as "Closed - Resolved"
Userlevel 7
+1
Similarly, checking off the first task on a CTA in a "New" status should change the full CTA or Success Plan to "In Progress".
Userlevel 7
+2
@Amy, Thanks for posting. This is a valid ask, I am redirecting this to respective product team.
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