Workaround Available

UI bug when going to a 403 page

  • 9 October 2020
  • 6 replies
  • 185 views

Userlevel 7
Badge +2

I saw this issue today when I was take to a 403 page. There were multiple menu items that appeared on the right. They all functioned correctly but there’s a few too many. 

This is in the SFDC version. I saw this page when I tried to look at a Timeline activity that I do not have access too. 

 

 


6 replies

Userlevel 7
Badge +1

Thanks for bringing this up Jean. We’ll get this looked at ASAP. 

Userlevel 7
Badge +2

I saw this issue today when I was take to a 403 page. There were multiple menu items that appeared on the right. They all functioned correctly but there’s a few too many. 

This is in the SFDC version. I saw this page when I tried to look at a Timeline activity that I do not have access too. 

 

 

@jean.nairon I have created a support ticket. Our team will get back to you.

Hi, how was this resolved? I have a user that is now having this issue.  Thanks

Hi, how was this resolved? I have a user that is now having this issue.  Thanks

Did this ever get resolved? Currently working with gainsight support but have had no luck this past week.

Yes, I figured it by looking through this doc 

 https://support.gainsight.com/Gainsight_NXT/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT/Login_and_Permissions/User_License_Management#Gainsight_License_Types

 

I updated the user from ‘App Access’ to ‘Data Access’ 

This solved the issue for that user. 

Yes, I figured it by looking through this doc 

 https://support.gainsight.com/Gainsight_NXT/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT/Login_and_Permissions/User_License_Management#Gainsight_License_Types

 

I updated the user from ‘App Access’ to ‘Data Access’ 

This solved the issue for that user. 

Oh Got it. I think I will have to reach out to support then. We are getting this same error but it’s happening for Super Admin within a Salesforce Sandbox connected to a Gainsight Sandbox.

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