Trigger (another tool's) API via Rules-Engine
CS Rules & Permissions
It would be AWESOME if we could make an http/API request (to another tool) from the Rules-Engine.
For example, if we're using another tool to track customer's usage, it would be nice to make an API call to that tool when our CSM's have particular types of interactions with our customers.
For example, if we're using another tool to track customer's usage, it would be nice to make an API call to that tool when our CSM's have particular types of interactions with our customers.
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There can be multiple APIs/Tools and each one's data contract may differ. I think, there are two aspects here.
- Ankit