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[Timeline] Increase Character Limit to More than 32,000

  • 14 January 2021
  • 2 replies

Userlevel 6
  • Gainsight Employee: Champion
  • 73 replies

Posting on Behalf of a Customer.


It is found that certain emails are not able to be logged from drafts due to Notes exceeding the character limit. It is being requested that the limit and logic check to be increased if possible as it would help retain important information for emails that would otherwise be truncated.

2 replies

Userlevel 7

@kevin_ly Thanks for sharing this here. I will check the reason for the limitation and let you know the road-map. 

Userlevel 7

We have plans to fix it by truncating >33K characters but there are technical challenges involved in maintain the HTML formatting. We are working on solving them.