Timeline draft limit increase needed
CS Journey Orchestrator, Email & Notifications
Through Gainsight ticket 71673 we learned the Timeline draft limit is 2,000 which is about 7 drafts per user for the approximate number of licenses we have. We are nearing the limit before implementing email to Timeline and email to Timeline relies heavily on recording drafts when the cleint email does not match in Gainsight. Please increase the limit for all instances of Gainsight, or at least make it a per user limit so drafts save properly everytime. Thank you.
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Even if the overall limit is similar, it is unmanagable for users to know when the entire organization is near the limit. If we said to users, you each get 20 drafts, they can manage it themselves. Having a limit acrosss our organization is problematic. Even better would be unlimited drafts!
I will update my Gainsight ticket as we are getting error messages and according to the ticket, had 1,980 drafts at the time.
We have plans to enable reporting on drafts where an admin can create reports on which user has how many drafts, for which customer/ relationship and out of them how many are recent vs stale (> 30 days old).
We also have plans to set-up auto delete of the oldest draft as the limit is reached. Before we auto-delete drafts we will send advance notifications to both admins and end users as the drafts may contain some important customer information, minutes of meeting, etc
ETA not yet decided.
Thanks,
Nitisha
Can you tell us more about why each user needs to be able to store more than 50 drafts, and what you believe would be an appropriate limit?
@nitisha_rathi Is this something that can be adjusted per tenant potentially, or is the 50 drafts per user a hard limit?
Hello Everyone!
Happy to announce that elements for Activity Drafts have been revised to make the options clearer and the drafts easier to manage as part of the v6.18 release (SFDC / NXT). With this release, the Draft tab displays a list of all saved drafts. Users have the option to configure the draft further, log it as an activity, or discard it permanently.
This feature is implemented in both SFDC & NXT versions.
Thanks for posting!