Workaround Available

The tasks in SFDC without any description/comments will not be synced to Gainsight.

  • 8 April 2020
  • 3 replies
  • 46 views

Userlevel 4
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Hello Team,

I am working on a issue in which I got to know that the tasks in SFDC without any description/comments will not be synced to Gainsight.

How likely  it is to be implemented to fix this?


3 replies

Userlevel 7
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Hi Imran.

Nice Observation. I guess definitely a workaround would be available to sync those or it will be part of feature enhancement releases.

Userlevel 7

@imran1184 This is an intentional decision taken by us. The reason Timeline is very useful is because it has very clean and important data in it. SF activities without notes/ comments are usually automated activities coming from some external system and we think these might create a lot of noise in Timeline.

Having said that, we will solve this problem in the future by making sure that these kind of activities are not creating noise in Timeline

Userlevel 4

I had a customer ask this same question, do we have any plans on allowing this or a workaround that is available?

It says there is one, but I cannot see it in the post. Thanks

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