Acknowledged

The option for a "back" button in the Surveys.

Votes
nicole_mendonca_6a33dc
Userlevel 3
Currently in the Survey tool, the end recipient is unable to go "back" a page once they select "Next" page. Would love to have the option in case the end recipient needs to go back and edit/add/remove something. 

20 replies

praneet
Rank
Userlevel 5
Hi Nicole,
Thanks for the idea, we are considering this feature for future roadmap but it's not on our priority list as of now. I would wait to see if other customers have similar request, it helps me prioritising this feature request.
tom_gerth
Rank
Userlevel 7
Badge +1
I received a similar request from a customer last week.  Not sure if we have any current plans to prioritize this idea?
hardik_mota
Rank
Userlevel 6
Badge
Hi team,

One of my customer (David) from the Tradshift company is also looking for the same feature.

Do we have any update or ETA on this one?

karen_langevin
I would really like to see a "Back" button added to the survey function. It ensures we are getting the data the respondent intended. Preventing the client from "going back" means they can't change or correct their responses if they realize they made a mistake. It devalues the data we collect in a survey. It's a small margin, but a margin non-the-less. How can we priortize this enhancement?

C
Rank
Userlevel 4

We need to use the survey functionality heavily for us to get the greatest value from Gainsight.  This seemingly basic functionality is sorely missing for us to optimize the experience for our customers.  Please prioritize!  

C
Rank
Userlevel 4

Hi Nicole,
Thanks for the idea, we are considering this feature for future roadmap but it's not on our priority list as of now. I would wait to see if other customers have similar request, it helps me prioritising this feature request.

@praneet Any update on the roadmap priority for this since your post 3 years ago?  Would love to see this advance. 

tiffany_hui
Rank
Userlevel 1
Badge

upvoting

sai_ram
Rank
Userlevel 7
Badge +2

@tiffany_hui  Back option is available in Survey 2.0. 

tiffany_hui
Rank
Userlevel 1
Badge

Hi @sai_ram where can I locate this? I’m currently in properties of the Survey 2.0 and only see Submit and Next buttons. Thanks

michael_sweeney
Rank
Userlevel 7
Badge +1

Hey Team,

Do we have an update here? I was speaking with a customer who would really like this back feature. At this time the “back” button is not available in Survey 2.0.

 

Do we know when this will be available since it does sound like this has been on the roadmap?

 

Thanks,

Mike

J
Rank
Userlevel 3
Badge

This is tagged as implemented but by the posts it seems to either not be on the roadmap or somewhere in the development cycle. Would like to know when this feature will be released as similar to the others we could definitely use a back button for multi-page surveys. 

sai_ram
Rank
Userlevel 7
Badge +2

@josh.berger Back option is available in Survey 2.0. 

J
Rank
Userlevel 3
Badge

@sai_ram - Could you post a screenshot showing where to find the back button. I currently only see the following:

 

sai_ram
Rank
Userlevel 7
Badge +2

@sai_ram - Could you post a screenshot showing where to find the back button. I currently only see the following:

 

@josh.berger apologies for the wrong info, my bad I was confused. 

What I understand correctly is the page flow is unidirectional A --> B --> C and not A <--> B <--> C. 

This is now with the product team. 

J
Rank
Userlevel 3
Badge

@sai_ram - Sounds good and thanks for the clarification. 

bradleymcg
Rank
Userlevel 7
Badge +2

+1 for this!

katie_b
Rank
Userlevel 7
Badge +1

+1 from our team. As we start doing more complex surveys/more pages...this is a necessary feature.

Katie Baker
stephanienardone
Rank
Userlevel 2
Badge

+1 for my organization

E
Rank

@sai_ram Are you able to provide an update on this?  Last one was 9 months ago and it’s come up for a customer.

anirbandutta
Userlevel 6

@harsha, what is the latest UX with Surveys?

It's an opportunity for engagement

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