The 2 MB attachment limit on Email Assist is very limiting.
None
Although the total size of the attachments can be 10 MB in an Email Assist, each attachment cannot cross 2MB. This limit is too small for any pptx/ppt type of documents that tend to be very common artifacts one shares with their customers.
Can product consider increasing the limit? Anyone else feeling the pinch?
Can product consider increasing the limit? Anyone else feeling the pinch?
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We are analyzing this as discussed. I'll keep you posted. Changing it to idea post. Thanks!
Hi All,
After developing standardized playbooks I found I am going to have to scrap most of the Email tasks due to this limitation. A CSR or Business Review deck can be 30-60 slides that compress to a 2-5MB file. Not being able to send this as an attachment renders the Email Assist functionality useless.
Please consider removing the Per Attachment limitation of 2 MB. I acknowledge that there should be an overall limit of 10MB, but not a per attachment limit.
Hello All,
I saw this post recently, i will update you all about the analysis details in a week.
We want to leverage Email Assist in our Playbooks. Today I have a copy/paste email template in the task description to use in Outlook. Not ideal & and bad look on my best practice recommendation.
Just wanted to say it in case it needed to be stated.
Thanks,
DB
Any idea on estimates on this one….
We are about to pull Email Assist out of our playbook designs….
Any updates on the ability properly to utilize the documented 10MB limit would be helpful in keeping our email template work in production.
Hello@davebrown2242
We are checking some options to support this. i will keep you posted about the details.
This would be a quick win where EVERY Gainsight User & Admin would benefit. Highly consider implementing improved limits on email attachment size.
As of now, we have halted the use of our designed EBR and CSR playbooks.
(signed) All GS Admins!
Hello All,
We have few workaround figured out. I will keep you posted about the updates.
Hello All,
We have few workaround figured out. I will keep you posted about the updates.
Looking forward to (at a minimum) increased limits on a Single Attachment. No need to mention again the effects of this limitation on the CSM/AMs in our org. Overall capacity would be nice as well.
Keep us posted@chethana
+1 here,
Adding my own support and interest in hearing about the expanded file size limit. Thanks,@chethana !
Hello everyone,
we are increasing the limit on attachments, availability of this is probably by end of July. I will keep you posted about the release updates.
Hi@chethana ,
Are there any updates here on when this will be implemented and what the sizes will be increased to? This is a large pain point for my instance and end users.
Thank you!
Joe
Good news! The 2MB attachment limitation is being increased to 20MB and is currently in beta. This will be available for teams on NXT who have also moved to Horizon Analytics.
https://support.gainsight.com/Gainsight_NXT/Email_Assist/Email_From_Anywhere/What's_New_in_Email_From_Anywhere