Text Boxes: Stripping formatting when pasting
None
Good Morning-
We've run into this issue a few times over the last few months and I wanted to get some feedback from the community:
When our CSMs try and past any text into form fill boxes in Gainsight, the formatting from the program where the text originated (PowerPoint, .pdf, etc.) is transferred to Gainsight's text boxes.
The problem is that Gainsight's text boxes don't support formatting (well, there are extremely limited formatting options in the form of <b></b>, <i></i>, etc., but I digress), and the text ends up taking a form that's unreadable, unususable, or just different from other text fill boxes that are manually typed or contain information pasted from a different originating software.
Is anyone else running into these issues?
Would anyone be in support of Gainsight automatically stripping out all formatting upon pasting, much like Notepad/Textpad does in Windows? This would be done for consistency of display within Gainsight.
Thanks
-Jim
We've run into this issue a few times over the last few months and I wanted to get some feedback from the community:
When our CSMs try and past any text into form fill boxes in Gainsight, the formatting from the program where the text originated (PowerPoint, .pdf, etc.) is transferred to Gainsight's text boxes.
The problem is that Gainsight's text boxes don't support formatting (well, there are extremely limited formatting options in the form of <b></b>, <i></i>, etc., but I digress), and the text ends up taking a form that's unreadable, unususable, or just different from other text fill boxes that are manually typed or contain information pasted from a different originating software.
Is anyone else running into these issues?
Would anyone be in support of Gainsight automatically stripping out all formatting upon pasting, much like Notepad/Textpad does in Windows? This would be done for consistency of display within Gainsight.
Thanks
-Jim
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I really like this idea! It’d be immensely helpful for our organization
Hello,
Our CS team also experiences this often within Success Plan Plan Info fields. Today we are often trying to copy/paste from a Word document which does not apply correctly and will often show we have exceeded text limit allowed to the text box even though there may only be a few words and are not exceeding. It seems to improve if we take text from Word, paste into notepad, copy text from notepad, and paste into the success plan.
Hi… We are evaluating solutions to improve how RTE fields work. We will look into the reasons why character limit of RTE fields exceeds when copy pasting text from MS Word document and not from notepad.