My company has just made the move to Gainsight and so far it is great. It would be great to have a way to sync the original date/timestamp of an email in Gmail to the timeline. This would be for syncing older historical emails into the system.
Currently the system uses the timestamp of when the email was actually synced. If I’m bringing in an email from a few weeks ago I would like Gainsight to add Gmail’s timestamp of the original time the email was sent.
Agreed on this one! The one-click sync is great, but without retaining the timestamp it makes the communication timeline/cadence unclear.
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