Using in line surveys usually increases response rates, but not everyone keeps going after the first NPS/CSAT question, so keeping partial survey responses toggled on is super useful.
Internally, our support team wants an email to fire to a case owner for a low score. We’d still want to capture this for partial responses, but right now they necessitate an additional wait.
I’d like to capture partial responses but have them convert after a manner of minutes or hours rather than the minimum currently of one day.
@All, could you please leave your vote here to show your interest.
Hi@bradley - thanks for the feedback and explaining your use case. We encourage others to upvote so that we could prioritize correctly.