Support usage of tokens in Email templates directly by using HTML code

@jagadeesh_kumar_paidimarri thank you for bring this up here. I am hearing this for the first time, what would be the use-case for this?

@sai_ram Email templates can be prepared by directly using HTML code template. In these cases it is not possible to insert parameterized tokens

Hello @jagadeesh_kumar_paidimarri 
Can you let me know how frequently templates are built using HTML code?

@jagadeesh_kumar_paidimarri You can absolutely do this. I create my emails in Hubspot, and export the HTML code over to Gainsight. From there, just highlight the text you wish to Tokenize, and select the token button - and it should turn into one. You can also do this for links. 

@chethana some customers are doing it only via using HTML code rather than manually preparing the template.

I cannot select the token button in this process and am hitting a wall. 

@gunjanm do you have the ‘gs-editable’ snippet in the code?

@kelly learned from a Tutorial article that that was the trick. Needs to be up front in the Email Template articles themselves! Very unintuitive I could see that being a really useful in-app tooltip!