Support sending transactional (CSAT) surveys in email assist

  • 23 July 2020
  • 1 reply

Userlevel 7
Badge +1

There is no way to send out transactional surveys in email assist. Use case: Customer wants to send out a survey to a list of contacts as and when necessary in an ad-hoc manner. The survey needs to be associated with a project because it is a CSAT survey. 

The customers wants to use the email assist functionality to send out these surveys associated with a project. Currently, this is not possible, not even with a linked object (Project being the linked object in the CTA).

Are there any plans to improve this functionality?

cc @roja_kode 

1 reply

Userlevel 7

Hello @meena

We are planning to add this support as part of email from anywhere. I will update you about the release timelines.