Not Planned

SMS/text Message option within Outreaches or CTA task

  • 23 March 2018
  • 2 replies
  • 65 views

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With all the text messages that we get for appointments and account updates, I am curious about the interest level and use cases for adding SMS/texts into Gainsight Outreaches or even a new "Text Assist" CTA task option? 

These options/features do not exist and they are not part of the active Product Roadmap, so your feedback and upvotes will help us to gauge interest and learn more. 

Thank you! 

2 replies

I think this would be awesome, especially for our customer base who is always on the go.
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I’m getting this request from CSMs recently.  More and more customers are engaging, asking questions, and looking for best practices via a quick text to their CSM.  Seems there is a need for an option to integrate SMS to timeline activity tracking and/or CTA creation/tasks.  

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