Simpler Ability to View Low Volume Object on the C360

Thank you Preethi. If there is a way to hide the GSID but still have the actions, that would work.

We are experiencing some similar internal user concern over the appearance of the GSID. It is confusing to our users and can clutter their report view. We understand we might be stretching some of the use cases for this feature, but on the support documentation it mentions the user ability to edit the related list items in a 360 view and notes case management

 Some other functionality in low volume objects is also causing a some hesitation for adoption. There is room to make low volume records significantly more CSM/non-admin friendly. Some examples:

1. The “view” feature doesn’t populate scroll bars on rich text fields, is this a bug? Why would a user be required to edit the record to scroll all of the input data?
2. The edit and view icons are only visible on the right hand side of the record line in the collapsed report view, it would be good to either display on the left or allow the option. Most users will look for this to be viewable/accessible immediately.
3. Lookup fields based on GSIDs do not follow the same functionality display in the “Attributes” or in CTA field sections. Adding a GSID lookup field for Users is messy,.
   1. This is the only way to offer a type to search and exact validation function
   2. When you search the name and then save the record the field displays the User GSID instead of a name. This is a very difficult UX to enable and explain. On CTAs and Company attributes this type of data merge would display the Name associated with the user/object.
4. A Save button at the top of the record and/or a warning that there are unsaved changes would greatly improve UX
5. The ability to hide fields present in the object from the related list view
6. Ability to order fields in the related list view
7. Ability to create or use sub-headers
8. Ability to adjust and/or height of fields on the edit and view screens.
9. Direct linking from reports, using hyperlinks from a “Name” field to automatically open the record similar to a CTA or timeline entry

We would LOVE to provide CSMs the ability to update key fields on objects within Gainsight so they don’t have to go to SFDC at all. However, with this “all or nothing” approach, it makes it far too easy for them to edit something else of key importance - such as the SFDC record ID - which could seriously cause havoc. 

Why is field-level accessibility/security not prioritized here? 

I’d like to add my support for this. We are leveraging the low volume custom object for an Advocacy Profile and the GSID just adds data that doesn’t need to exist in the view. 

@ssamarth I think #5 listed in @jean.nairon 's original post here is the most important for my business. 

There was a fix on making the fields alphabetical on the low volume object UI but there’s a lot more functionality that would make this object type more usable in the front-end. The ticket below was implemented but it only made the fields appear in alphabetical order. 

I would prioritize the front-end experience for users. If we can make this better for end-users, that would help at least make this more functional. 

 

Hi 

We have added Layouts capability to our objects that would solve the usecases mentioned

1. Field level access permissions (Hide/Edit)
2. To be able to better order and group fields together.
3. Ability to create or use sub-headers
4. Resize fields to suit RTA Fields

There are other feedbacks here that we will continue to analyze

1. GSID fields to allow Edit. This is a technical limitation right now. Will look at other possible options
2. Look up field improvements

Thank you

Preethi

Echoing here. Is this new capability already released? Any caveats or support articles around it?