I figure there'd be a way to leverage the Send emails to Slack functionality, but didn't want to reinvent the wheel if someone has already figured it out! Maybe this is something where Gainsight would want to come up with a recommended 'recipe' for an email template and Rule, so that the survey result looks beautiful when it appears in Slack?
Three reasons I'd love to chase this down:
- Our CEO heard from another company that does it (not using Gainsight), and that having each result pushed to Slack gives the results lots of attention and action, and distributes the follow-up responsibility across the whole company.
- We're having a hell of a time getting our team to act on their NPS results, given how many things are competing for their attention. Yet, I Slack'd a couple screenshots to a CSM as an FYI, and the immediate response was "thanks for sending these- I will reach out!"
- Pendo can do it through Zapier, and after putting so much careful effort into standing up an Advanced Outreach in Gainsight, I'd rather not get pressure from my CEO to move our NPS survey to Pendo (and [i]then have to set up pushing the results from Pendo to Salesforce).