Hello -
Do you have any plans to implement a scorecard measure for Gainsight users? Adoption is such a big part of being a Gainsight admin, and it would be amazing to set thresholds for users in a rules engine and use them to populate a scorecard. Currently, we use reports and dashboards to leverage this, but I think there is high value in being able to leverage the power of scorecards.
Some use case examples:
- Easy to track new hire Gainsight adoption.
- Create CTAs/Programs to end users and leadership if usage trends downwards.
- Create easy to digest reporting across the org for user adoption.
- New process/feature adoption metrics
Hello@Justin Bills , thank you for your post. Forwarding this to our Product Manager to help you better.
Hi Justin,
Thanks for the post. It’s a good idea. However, this is not a part of our near term roadmap. We will be on the lookout for similar posts, and consider this if there are more such asks.
Regards,
Shantan
I like this idea… anything OOTB that would give admins more visibility into who is adopting the tool / what they are adopting would be great!